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Frequently Asked Questions

Setup/Signup FAQs

  1. How do I sign up?
  2. I am a start-up. Can you do my bookkeeping?
  3. My books aren’t up to date. Can you help me get caught up?
  4. I am currently using another bookkeeper? Can I move over to you?
  5. I noticed that your firm is located in Atlanta. Does it matter that we’re not located in the same city or state?
  6. I am not currently using QuickBooks. Do you take clients who use other accounting software?
  7. At least initially I would really like to have someone do my bookkeeping from my office. Do you guys offer that?
  8. I would still like to have access to my accounting file after I employ your services. Is this possible?

Plans and Pricing FAQs

  1. How do I know how many transactions I have?
  2. What reports do I get with your bookkeeping packages?
  3. What is the cost for catch-up work?
  4. Do you charge a setup fee?
  5. What if I have multiple companies?
  6. What if I need something that is not listed on your plans and pricing page?

Setup/Signup FAQS

    1. How do I sign up?
      • Please call us at 800-381-2989 or click on the free quote icon at the top of each page. After receiving your message, we will prepare a custom quote for your organization.
    1. I am a start-up. Can you do my bookkeeping?
      • Yes. Through our initial setup process we will gather the information we need to properly setup your company’s beginning balances and accounts. After your company file is setup, we’ll make sure your books are maintained on a regular basis
    1. My books aren’t up to date. Can you help me get caught up?
      • Yes. Through our initial interview process we’ll give you a list of exactly the things we need from you (i.e. bank statements) to get you back on track
    1. I am currently using another bookkeeper? Can I move over to you?
      • Most certainly. Although it is best if we can get a copy of your accounting file, it is not necessary. We can start with a copy of your most recent bank statements
    1. I noticed that your firm is located in Atlanta. Does it matter that we’re not located in the same city or state?
      • Not at all. Due to modern technology our services can be provided virtually anywhere. All of our communications with our customers can effectively be handled via the phone and internet.
    1. I am not currently using QuickBooks. Do you take clients who use other accounting software?
      • Yes. Although QuickBooks is our software of choice, we are open to using other software if it best meets the needs of our client.
    1. At least initially I would really like to have someone do my bookkeeping from my office. Do you guys offer that?
      • Yes. We offer this value-added service to our Atlanta-based customers
    1. I would still like to have access to my accounting file after I employ your services. Is this possible?
      • Most definitely. Sound Business Services offers several solutions for customers who desire this service. Please contact SBS for exactly which solution would work best in your situation.

Plans and Pricing FAQs

    1. How do I know how many transactions I have?
      • Transactions are determined by taking a monthly average of all the transactions (deposits and withdrawals) from each of your bank statements
    1. What reports do I get with your bookkeeping packages?
      • This is totally up to you. For the first two, most clients choose a P&L and Balance Sheet
    1. What is the cost for catch-up work?
      • Catch-up work is billed on a per-project basis. Please contact us for a free quote for your project.
    1. Do you charge a setup fee?
      • Yes, we typically charge a minimal setup fee. The amount of the fee depends upon how much cleanup and setup work needs to be done.
    1. What if I have multiple companies?
      • Typically we design our plans and services on a per-company basis. However, depending upon the scope of services needed by each company, SBS may be able to provide a multi-company discount.
    1. What if I need something that is not listed on your plans and pricing page?
      • Please contact us for a free custom quote. We are very open and accustomed to providing tailored solutions to our clients.

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